Stores often face high cancellation rates due to out of stock items or orders not being processed / shipped on time which impacts store performance, buyer satisfaction and can even lead to account suspension if severe.

Common scenarios and ways to improve fulfilment

Example: buyer orders 5 cans of Coke, but only 4 are available. | 1. Contact the buyer via chat to offer a replacement item of similar value.

2. If no response, consider to split the order (can only be done on seller center) to fulfill the remaining items. | Update inventory on Fairmart weekly. If inventory is already updated in POS, send us the file for updates or let us guide you.

Consider using the Fairmart POS system which syncs your retail stock online that can reduce out of stock issues. Contact us for more details! | | Orders Not Processed or Dropped Off on Time | Shopee has a 1-day shipping deadline. Orders not processed within one day will be automatically cancelled

Example: order received on Monday must be processed by end of Tuesday). | 1. Process orders within the 1-day shipping window.

2. Drop off parcels at designated points to avoid late shipment penalties or cancellations. | Install the Fairmart app on POS or mobile. Set a routine:

• check orders every morning at 10 am,
• drop off by 2 pm,
• re-check in the evening. |